Terms and Conditions
Last updated: October, 2025
Welcome to Twilight Grove. By visiting our website or purchasing from our shop, you’re agreeing to the terms below. We’ve done our best to keep this page simple, transparent, and in plain language. If you have any questions, please reach out through our Contact page or email contact@twilightgrove.farm - we’re happy to help.
1. Who We Are
This website is operated by Twilight Grove, LLC, based in Missouri. Throughout this page, “we,” “us,” and “our” refer to Twilight Grove.
Our site provides information about our farm-made products, as well as the tools to place online orders through our Squarespace store.
2. Using Our Site
By using this website, you confirm that you’re at least the age of majority in your state or province.
You agree not to use our site or products for any unlawful or harmful purpose. Please don’t post or send anything that contains viruses, spam, or other disruptive code.
A breach of these terms may result in suspension or termination of access to our site or services.
3. Orders & Payment
All orders are processed securely through our Squarespace checkout. You agree to provide complete and accurate contact and payment information so we can fulfill your order smoothly.
If we’re unable to complete an order - for example, if an item is unavailable - we’ll contact you promptly and issue a refund if applicable.
4. Shipping & Fulfillment
We currently ship within the United States and its territories using USPS as our carrier. Orders are typically processed and shipped within 3 business days.
Tracking information will be emailed once your package is on its way. Shipping costs are determined by the carrier based on package size and weight.
For full details, please see our Shipping Policy page.
5. Returns & Order Concerns
We don’t accept returns, but your satisfaction matters to us.
If your order arrives damaged, incorrect, or you have any concerns, please reach out through the Contact link on our site or email contact@twilightgrove.farm with your order number. We’ll be glad to make it right.
6. Product Information
We do our best to accurately describe and photograph our handmade products. However, colors and appearances may vary slightly due to differences in lighting, natural materials, or screen settings.
Each batch is crafted in small quantities - variations are part of the charm and uniqueness of handmade goods.
7. Privacy & Personal Information
Your personal information is handled in accordance with our Privacy Policy.
We do not sell or share your data beyond what’s necessary to process your order, communicate with you, or comply with legal obligations.
8. Changes to Our Terms
We may occasionally update these Terms & Conditions to reflect changes in our business or policies. Updates will be posted here, and the “Last updated” date above will reflect the most recent version.
By continuing to use our site, you agree to the most current version of our Terms.
9. Contact Us
If you have questions about these Terms or any of our policies, please reach out via our Contact page or email contact@twilightgrove.farm.
We appreciate your trust and support - thank you for visiting Twilight Grove.